Vendor governance and contracting that aligns incentives to retention.

If vendors report volume but your file bleeds, you don't have a performance problem. You have a governance problem. Contracts and incentives shape reality. If you pay for signups, you will get signups and churn.

If vendors report volume but your file bleeds, you don't have a performance problem. You have a governance problem. That's the problem at the core of most vendor-run F2F programs. Contracts and incentives shape reality. If you pay for signups, you will get signups and churn. This service rebuilds vendor accountability: scorecards, reporting definitions, QA clauses, incentives tied to survival, escalation, and enforcement.

Who it's for

Vendor programs with weak retention.
Reporting you can't verify.
QA that doesn't change behavior.
Contracts that lack enforceable standards.

What we deliver

Vendor scorecards tied to cohorts, payment health, and complaints.
Required reporting fields and cadence.
QA rubric and audit rights.
Incentive model aligned to retention and payment recovery.
Escalation process with corrective action timelines.
Contract language updates or renegotiation support.

RFP integration

If you're going to market, this work becomes the backbone of an RFP: requirements, scoring, and enforcement. See the RFP and vendor selection service for more.

Outcomes

Vendors aligned to your actual goals.
Better donor quality.
Better retention and LTV.
Less drama; more accountability.

Timeline: 4–10 weeks depending on procurement and contracting complexity.

Frequently asked questions

Can you do this with incumbent vendors?

Yes. Often that's the fastest lift.

Will vendors accept retention-linked incentives?

The good ones will. The resistance is diagnostic. An experienced face-to-face fundraising consultant knows how to structure these conversations.

Do you help with board reporting?

Yes. We build decks and narratives that reflect unit economics.

Start here

If you want face-to-face fundraising that compounds, start with a canvass assessment. We'll baseline retention and unit economics, identify the leaks, and give you a plan with owners.

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