Canvass Vendor Scorecard
Choosing a vendor shouldn't feel like a gamble. Our scorecard helps you evaluate F2F vendors on the metrics that actually matter: retention, quality and alignment.
Why you need a scorecard
- RFPs often focus on price and volume rather than lifetime value.
- Vendors market metrics you cannot verify without a common framework.
- Without standard evaluation, internal politics drive vendor selection.
The scorecard puts evidence and alignment at the centre of your decision.
What's in the scorecard
- Retention metrics: 0–90 day survival, 12-month survival and lifetime value by channel.
- Quality measures: QA scores, compliance record and complaint rates.
- Operational fit: Culture, training practices, data capture capability and reporting cadence.
- Pricing: Transparent cost structures and incentives aligned to retention, not just sign-ups.
We adapt the scorecard to your priorities and help you use it in RFPs and ongoing vendor reviews.
Who this is for
- CDOs and vendor managers preparing to hire or rebid F2F vendors.
- Procurement teams wanting objective criteria for vendor selection.
- Organizations using multiple vendors and needing apples-to-apples comparison.
A scorecard helps you choose partners who will build, not burn, your donor file.
Related resources
- F2F RFP Guide — Step-by-step instructions for running a retention-first vendor selection process.
- F2F Retention Guide — Understand the metrics you should require from vendors.
- F2F Quality Assurance — Build QA into your vendor contracts.
Frequently Asked Questions
Can we customise the scorecard?
Absolutely. The scorecard is a framework. We work with you to weight criteria based on your strategy and risk tolerance.
Should we share the scorecard with vendors?
Yes. Transparency aligns expectations and signals seriousness about retention. Vendors that resist likely have something to hide.
What if our current vendor scores poorly?
Use the scorecard as a basis for improvement plans. If they cannot meet standards, it may be time to change partners.
Choose vendors that grow your donor base
Request the scorecard and start evaluating vendors on what matters: retention and quality.